EyeBiz Success Strategies

I know it’s only February 6th, but …… have you checked those KPIs?

It’s easy to get caught up in the day-to-day details and overlook the importance of regularly reviewing our KPIs. This can lead to a situation where, before you know it, the first quarter is over, and you’re scrambling to catch up.

I advise leadership teams to create a simple dashboard with ten or fewer KPIs directly tied to their budget/strategic goals. This approach allows for a quick KPI report-out every month and keeps you on track throughout the year. When done right, some of this info can be pulled weekly for real-time assessments.

Here are a few generic sample KPIs to consider. Remember, you will have some KPIs specific to your 2025 strategic planning.
·        Total patient encounters
·        Total surgical evaluations (cataract, LASIK)
·        Revenue per encounter
·        Payroll/staffing
·        Referring provider outreach goals

Compare these KPIs to your budget and then analyze discrepancies:
·        Is there a budget win, or miss?
·        Do you know the cause for the discrepancy (positive or negative)?
·        If a budget win, are you expecting a decrease in the upcoming months?
·        If budget was missed, was a provider unexpectedly out of the office,
or did bad weather impact volume or outreach goals?

Maintaining a clear focus on key performance indicators ensures your team is aligned with your strategic objectives and can make informed decisions in real-time.

Have you checked your KPIs recently? Keep your eye on the prize and make 2025 an exceptional year!

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